Q1: How to Order?
Our user-friendly website have many products in many different categories. Just browse, choose and add your selected product to the cart. Put your details and check out by selecting a payment method. You will receive a confirmation email and call from our team shortly.
Q2: How to use Cart?
The cart allows you to review your selection, make sure everything is okay, make some changes before ordering if needed, see the final price and the total amount. You will access it every time you click on “Buy a product” or on “Cart” at the top of the page.
Q3: How to log in?
You can log in through:
Q4: Where's my order?
Go to ‘Your Account’ and ‘Order History & Details’.
Q5: Do I have to create an account to shop with you?
You can place your order with us without having an account. But if you make an account with us, it will allow you to order easily without having to fill in your details every time you shop with us.
You will also receive benefits such as order tracking, regular updates about offers and discount codes.
Q6: Do I have to order online?
As we are primarily an online retailer therefore you can only order online. It is fast, convenient and safe. Plus, you get a larger variety of products. In uncertain conditions for instance if your internet crashes, then you may call our customer support team and order via telephone.
Q7: How do I know that my order has been placed?
Once you’ve placed your order, you will receive an order confirmation email containing your order number. You will also receive a confirmation call from our team shortly.
Once our team has procured your order from the distributor you will receive a second email to update you when your order is on its way to you.
Lastly, when your parcel is dispatched, we will send a third email to you.
If an email does not appear to have been received, please check your spam folder.